Privacy Policy

1. Introduction

Renellence Inc. (“we,” “us,” or “our”) operates the website sayphafiller.ca (the “Site”). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our Site, in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy legislation.

By accessing or using this Site, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use the Site.

2. Accountability

Renellence Inc. is responsible for the personal information under its control. We have designated a Privacy Officer who is accountable for our compliance with this Privacy Policy and applicable privacy laws. Questions or concerns regarding our privacy practices may be directed to our Privacy Officer at admin@renellence.com.

3. Information We Collect

Information you provide directly

We do not require you to create an account or submit personal information to browse this Site. However, if you contact us via email, we may collect your name, email address, and any information you include in your message.

Information collected automatically

When you visit our Site, we may automatically collect limited, non-personal information, including:

• IP address (anonymized where possible)
• Browser type, version, and language preference
• Device type, operating system, and screen resolution
• Pages visited, time spent on each page, and navigation paths
• Referring website, search engine, or search terms
• Approximate geographic location (country or region level only)
• Date and time of access

Geolocation data

Our “Find a Provider” feature may request access to your device’s precise location. This is entirely optional and requires your explicit consent through your browser. Location data is used solely to sort healthcare providers by proximity to your location and is processed entirely within your browser. This data is never stored on or transmitted to our servers.

4. Purposes of Collection

We collect and use information for the following purposes:

• To operate, maintain, and improve the Site
• To understand how visitors use our Site and optimize the user experience
• To respond to your inquiries or correspondence
• To provide proximity-based provider search results (with your consent)
• To monitor Site performance, security, and reliability
• To comply with legal obligations and regulatory requirements
• To protect the rights and safety of Renellence Inc., our users, and the public

We limit the collection of personal information to what is necessary for the purposes identified above, and we will not use or disclose personal information for purposes other than those for which it was collected, except with your consent or as required by law.

5. Consent

By using this Site, you consent to the collection and use of non-personal information as described in this Privacy Policy. Where we collect personal information (e.g., through direct correspondence or geolocation requests), we rely on your express consent.

You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us at admin@renellence.com. We will inform you of any consequences of withdrawing consent. You may also revoke geolocation permissions at any time through your browser settings.

6. Cookies and Tracking Technologies

This Site may use essential cookies required for the Site to function properly. We do not use advertising, marketing, or behavioral tracking cookies.

We use the following analytics services to help understand Site usage:

• Vercel Analytics — collects anonymized, aggregated data about page views and visitor patterns. No personally identifiable information is collected.
• Vercel Speed Insights — measures page load performance and Core Web Vitals to help us optimize the user experience. Data is collected anonymously.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the Site.

7. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share information in the following limited circumstances:

• Service providers: We may share information with trusted third-party service providers who assist us in operating the Site (e.g., hosting, analytics), subject to contractual obligations to protect your information.
• Legal requirements: We may disclose information if required to do so by law, court order, or government regulation, or if we believe disclosure is necessary to protect the rights, property, or safety of Renellence Inc. or others.
• Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, personal information may be transferred as part of the transaction, subject to applicable privacy laws.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Aggregated, anonymized analytics data may be retained indefinitely for statistical analysis. When personal information is no longer needed, it is securely deleted or anonymized.

9. Data Security

We take reasonable technical and organizational measures to protect the information we collect against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Serving the Site exclusively over HTTPS with TLS encryption
• Hosting on Vercel’s secure, SOC 2 compliant infrastructure
• Implementing security headers (HSTS, X-Frame-Options, Content-Type-Options)
• Limiting access to personal information to authorized personnel only

While we strive to protect your information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

10. Cross-Border Data Transfers

Our Site is hosted on Vercel’s infrastructure, which may process and store data on servers located outside of Canada, including in the United States. By using the Site, you acknowledge that your information may be transferred to and processed in jurisdictions outside of Canada, where privacy laws may differ from those in your province of residence. We take steps to ensure that any such transfers are conducted in compliance with applicable Canadian privacy legislation and that your information receives an adequate level of protection.

11. Your Rights

Under PIPEDA and applicable Canadian privacy laws, you have the following rights with respect to your personal information:

• Right of access: You may request access to the personal information we hold about you.
• Right of correction: You may request that we correct any inaccurate or incomplete personal information.
• Right to withdraw consent: You may withdraw your consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions.
• Right to complain: If you believe we have not handled your personal information appropriately, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada.

To exercise any of these rights, please contact us at admin@renellence.com. We will respond to your request within 30 days, as required by law.

12. Children’s Privacy

This Site is not directed at individuals under the age of 18. Saypha® products are intended for use on adults only, and our Site content is designed for an adult audience. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete it promptly.

13. Third-Party Links

This Site may contain links to external websites, including healthcare provider websites, social media profiles, and other third-party resources. These links are provided for your convenience only. We are not responsible for the privacy practices, content, or security of any third-party sites. We encourage you to review the privacy policies of any external site you visit.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically to stay informed about how we are protecting your information. Your continued use of the Site following the posting of changes constitutes your acceptance of such changes.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact our Privacy Officer:

If you are not satisfied with our response to your privacy concern, you may contact the Office of the Privacy Commissioner of Canada: